Returns & Exchanges

Frequently Asked Questions

Can I return or exchange an item?

Returns and exchanges are subject to our Return Policy. Items must be unused, in their original condition, and returned within the eligible period.

Can I return perfume or personal fragrance products?

For hygiene and safety reasons, perfumes, room mists, dokhoon, and oud products may not be eligible for return once opened or used.

Can I return fabric after cutting or tailoring?

No. Fabric that has been cut, altered, washed, used, or damaged cannot be returned or exchanged.

What should I do if my item arrives damaged?

Please contact us immediately through WhatsApp with clear photos of the item and packaging, so we can review and assist you.

Offers & Updates

How can I know about new arrivals?

You can follow us on Instagram to receive updates on new collections, offers, and product launches.

Do you offer discounts?

From time to time, Luma House may offer special promotions or launch offers. Details will be announced on our website and social media pages.

Need More Help?

For any further questions, please contact us through WhatsApp. Our team will be happy to assist you.